Dear Mr. Robinson,

I would like to convey my sincere thanks to you and your team for the very professional service that I received at your practice yesterday evening.

I was delighted to be able to secure an evening appointment with you, as I am unable to take time off work during the week, and Saturday appointments can be problematic for me. Your reception team were polite and welcoming and extremely professional.

I was pleased to have had the additional eye scans after the standard test and was unaware that you had such state of the art equipment. Having a history of glaucoma on my mother’s side of the family, it was reassuring that you were able to put my mind at rest that everything is absolutely fine, so thank you for explaining the detail of the scans in layman’s terms.

I hope that you and everyone at the practice have a very happy Christmas and all good wishes for 2012.

― Melanie Clayton