Here are some of the nice things our customers tell us.
“Dear Mrs. Robinson,
Thank you so much for the thorough examination and for referring me to my doctor. I have had the surgery (not at all unpleasant) and the result is wonderful. I am so grateful to you for everything and consider myself a very lucky lady”
“Dear Mr Robinson,
I would like to convey my sincere thanks to you and your team for the very professional service that I received at your practice yesterday evening.
I was delighted to be able to secure an evening appointment with you, as I am unable to take time off work during the week, and Saturday appointments can be problematic for me. Your reception team were polite and welcoming and extremely professional.
I was pleased to have had the additional eye scans after the standard test and was unaware that you had such state of the art equipment. Having a history of glaucoma on my mother’s side of the family, it was reassuring that you were able to put my mind at rest that everything is absolutely fine, so thank you for explaining the detail of the scans in layman’s terms.
I hope that you and everyone at the practice have a very happy Christmas and all good wishes for 2012.”
“I am writing on behalf of Fae and myself to thank you and all your staff for the very professional, friendly and courteous service we received when we came to you for our eye tests and new glasses. Everything was exemplary. We will happily recommend your firm to others”
“At Robinson optometrists, there is always a warm friendly welcome from the staff. I have been a hard contact lens wearer for 27 years which was now beginning to cause problems. They have been so patient in my conversion to high oxygen gas permeable lenses. This gave my daughter the confidence to start wearing disposable lenses at the age of 11 which has really helped her in her sporting activities and increased her self confidence. We would without hesitation recommend them to everyone for eye care and eyewear”
“Thank you for the wonderful service I received during a routine eye examination at your new premises. I found the whole experience very enjoyable from the warm greeting on my arrival to the personal attention I received throughout the whole examination process. The technology involved whilst carrying out the various eye tests is simply amazing and I feel extremely comforted to know my eyesight is being taken care of properly and professionally. I even found choosing my new spectacles easy thanks to the excellent choice of frames on offer-not to mention the free pair of prescription sunglasses you gave me for which I am very grateful. I look forward to seeing you again when my reminder is due”
“The Robinsons have been examining my eyes and helping me to choose glasses for over 20 years. It has been a pleasure to be part of a growing , local, and most importantly family business in Monkseaton. Judith, Nigel and their team continue to provide superb service and support . I wish them luck in their new premises and would also highly recommend the use of the additional healthcare services available from the same site”
“Thank you so very much for seeing my grand daughter Eve this morning at such short notice. It has allayed any worries I had. Once again thank you so much. I will use your practice again.”
“Dear Nigel, we are very grateful to you for seeing our friend Denis Tyler at such short notice. He very much appreciated the attention he received and it has given him more confidence in facing his forthcoming cataract operation.
So many thanks, Derek and Marion Burton. Whitley Bay.”
your attention to detail with me was impecable. But I am sure this will be the service that you will give to all of your patients/clients. Please let Mr Robinson see my comments!
Thank you Lorna if I was doing a mystery shopper survey, which in the past I have done (not in your industry) you will have scored at least 5* star.
“Nigel, thank you so very much for seeing me last week – I wish I’d started coming to you sooner!
You were so very kind I love my glasses.
– Helen T.”
To Aunty Judith and Uncle Nigel,
Thank you for my lovely glasses.