Continuing our theme of World Glaucoma Week. We hope you find this information from the AOP informative and useful.
Happy New Year!
As an essential service, we remain open for the provision of all eye-care services, including:
Contact lens examinations
Glasses purchase and collections
We continue to operate on an appointment only basis and would like to assure you that we operate under strict COVID compliance, with full PPE and disinfection procedures in place. We also restrict the number of patients in the practice at any one time, which is why we work on an appointment only basis.
Should you fine it difficult to be able to collect your contact lenses, please let us know so that we can try and organise a home delivery.
Thank you for your patience and understanding.
All The Team.
We are delighted to announce that we have once again been pronounced Independent Practice of the Year.
We cannot tell you how much this means to us in what has been a challenging year. Thank you so much to every member of our wonderful team, and to the amazing support of the public which makes this all possible.
We will continue to strive for clinical excellence, stand out fashion and 5* customer service, ensuring that we are deserving of this prestigious award that has been bestowed upon us.
We will be remaining open
Following guidance from Public Health England, we are pleased to advise that, as an essential public service, we will remain open during the November lockdown. However, we are operating on an appointment only basis for all visits, including
- Eye Examinations
- Contact Lens Examinations
- Product Collection
- Glasses Adjustments
Online booking is now available, and appointments of all types can be made by calling us on 0191 2516102. Current safety measures will continue to ensure the safety of our customers and our colleagues.
Thank you for your understanding and cooperation.
Did you know that the Disabled British Golf Open Champion is from Whitley Bay?
Jonathan Jones won the title in 2019 but was unable to defend his title this year due to COVID restrictions. He’s now been selected to play in the Phoenix Cup, the disability equivalent of the Ryder Cup. The tournament takes place over 6 courses including Carnoustie, Glenaeagles and Trump International. Originally against the USA, the competition will now between Britain and Ireland.
Jonny was born with a rare medical condition called arthrogryposis. Arthrogryposis affects muscle development in arms and wrists, causing wrist bones to fuse. With wonderful medical care from a team led by paediatric neurologist Professor David Gardner-Medwin, Jonny underwent a series of operations on his hands and feet to help his mobility.
When he took a keen interest in golf, his condition was never going to deter him from what he wanted to do – compete at the highest level.
The support of a loving family directed him to coaching by the late Ken Philips of Wallsend, and then to the expert guidance of Tynemouth’s John Mckenna.
A very unassuming young man, Jonny is someone our whole region can be proud of. This is why it is an honour for us to be able to help in the sponsorship programme.
We all wish you the very best of luck Jonny. Watch this space for how he gets on.
Latest COVID19 Situation – We’re coming back very soon.
It’s been a very lonely time watching over the practice with all the staff furloughed – We didn’t even know what furlough was before March this year! Judith and Nigel have managed to keep the place ticking over; delivering triage advice on eye conditions, offering advice on visual problems, organising and delivering contact lenses and carrying out emergency repairs and glasses replacements.
Luckily we’ve had the help of 16 year old border terrier Mij to keep our spirits up. We are also indebted to our lovely customers who have been an absolute pleasure to deal with- THANK YOU!
We are delighted to say that the wait is almost over.
Week beginning June 15th:
we will be open Tuesday to Friday 9am – 2pm, and Saturday 9am – 1pm . Front line staff Lorna and Sue will be available to answer your queries, book appointments, help with glasses sales, and attend to any possible repairs.
Week beginning June 22nd and until further notice:
we will be open Monday to Friday 9am – 5pm and Saturday 9am – 1pm, optometrists John and Sophie will be back seeing patients face to face. You can book appointments for essential eye care in that period. The staff will be happy to guide you on what constitutes essential eye-care. We would highly recommend that patients choose our premium OCT examination; This gives the most thorough retinal examination as well as keeping safe distance between optometrist and patient.
The timings are likely to be amended to try and meet demand so please do keep checking this website for details.
We have installed the following safety measures:
Safety screens set on reception desks
Hand sanitiser on entry and exit
Floor markings to ensure safe distance
Masks for Practitioners and patients during examination
Face shields, gloves and aprons for practitioners to be used as necessary
New instrumentation to measure pressure which does not have an aerosol effect
Automated instrumentation so as not to rely on traditional trial frames.
UV Frame sanitiser for display glasses (on order to arrive end of June (until then – frame cleansing process)
The health and safety of our patients and staff is of prime importance. Please do not come in if you or any of your household are suffering from COVID symptoms.
We are all really looking forward to welcoming you back.
Nigel, Judith and All The Team
Practice availability during “Lockdown”.
As you know we have been doing our utmost to ensure we are still able to offer something of an emergency service. However, the overwhelming message from the Government now is to “Stay at Home”.
For the protection of our staff and patients, we have decided to temporarily close the practice to routine appointments with immediate effect.
- Throughout the crisis we are still available to provide emergency help and advice.
- e-mails to email@example.com are checked daily.
- Telephone calls to our normal number of 0191 2516102 are monitored Monday to Saturday and any messages left will be returned.
- We also have an emergency number of 07469 290 302
- We have arranged home delivery of contact lenses for all our patients on automatic supply schemes.
We hope that you and your loved ones all remain healthy and look forward to seeing you all again soon.
Nigel, Judith and all the Robinson Team
May 15th – Update
Thank you to everyone for all your lovely messages of support and gratitude for the services we have been able to provide. These have been a real tonic to us!
New Safety Measures
We are constantly preparing for the day we can safely start moving back to a “normal service”. This includes:
- Investment in 2 new tonometers, to replace the “puff of air” test.
- We have ordered a UV frame sterilisation unit for display frames.
- We have installed plastic shields between patient and practitioner on our slit lamps.
- Plastic screens between reception staff and the public.
- Viusu-Real dispensing technology to minimise contact between patient and practitioner when taking spectacle lens measurements
- Hand sanitiser stations
- PPE worn by optometrist and dispensers
The safety of our customers and staff is paramount.
Stay safe and we look forward to seeing you soon.
Nigel and Judith
Robinson Optometrists short listed in two cateogories!
We are delighted to announce that, carrying the flag for Whitley Bay and The North East, we have once again been short-listed as finalists in two categories; Independent Practice of the Year, and Optical Assistant Team of the Year.
We have been informed that the competition has been stiffer than ever this year. Having won The Independent Award on 2 previous occasions and short-listed a further 2, we were amazed to once again be chosen.
This was probably due to a number of contributing factors:
- We continue to strive to produce the very highest quality in eye-care and eye-wear.
- We invest in the latest equipment, and very carefully select our team of experts, providing you with a very thorough examination. 2019 saw us take a major role in working with National Educational Body NCFE in developing a new training course for optical assistants. It is hoped that this will be rolled out in 2021.
- A new piece of Community Art for Monkseaton, commendations from various medical professionals who we work with, and charity work for The Guide Dog Association were probably all paramount in the decision making.
As for the Optical Assistant short-listing- what can we say? We have such a fabulous team who are skilled in both clinical support and fashion advice. Since Nigel and Judith took a more back seat in the running of the Practice, the Team have provided a seamless transition!
One member Lorna, also runs our social media campaign; this has been widely complemented.
We are also very aware that we couldn’t achieve this without the support of our loyal client base ie YOU! We would just like to say a massive thank you to you all! Winners will be announced during a Gala Dinner at The NEC on Saturday April 4th. The full short list can be seen on the Opticians Awards website.
Five of us will make the journey and we hope to give a live Facebook feed from the event. We will publish the results on Social Media and in The News Guardian. Watch this space!
So – a big start to the Year. Obviously we will greatly miss Gary, as we’re sure many of you will, but we have a lot to look forward to.
After 10 years of faithful service, we are very sad to announce that our great friend and colleague, Gary, will be returning to be nearer family in The Emerald Isle.
Gary and Therese love Whitley Bay, but since starting a family, are acutely aware that they would like to see the children’s grand-parents being able to enjoy their company.
He worked part time at Robinson’s and part time running the glaucoma service at James Cook Hospital, Middlesbrough. A very talented optometrist and a gem to work with.
He has asked us to pass on his thanks to all his patients for their loyalty and support. He will be sadly missed, and we’re sure he’ll miss you all too. When one door closes we are great believers that another one opens. We are very fortunate that another of our optometrists, Sophie Worsman, has decided to join us on a full time rather than part time basis.
Like Gary, Sophie has considerable hospital experience (Newcastle RVI), and has proved very popular with her patients at Robinson’s. If Gary has been the optometrist looking after your eyes, we would have no hesitation in recommending Sophie as his replacement. Of course we also have two more excellent optometrists in John and Elaine, should you prefer to book with one of them.
New Opening Hours from April 6th 2020.
A recurrent request for us is to consider opening hours, and adding an extra late night to accommodate the needs of those who find daytime appointments difficult. We are always looking at ways to make ourselves more available to our clients who work through the week.
We are pleased to announce that, as from the week beginning Monday April 6th, we will be open until 8 pm on 2 nights of the week- Wednesdays and Thursdays.
Many of you will have already visited late on a Thursday night but we’re sure that the Wednesday will be a very useful addition to this. Saturday Afternoons, on the other hand, have become much less sought after, and so we will be closing at 1pm on Saturdays.
We hope that this does not prove to be an inconvenience to anyone.
From April 6th 2020, opening times will be as follows: