COVID 19 – November 2020 Update

We will be remaining open

Following guidance from Public Health England, we are pleased to advise that, as an essential public service, we will remain open during the November lockdown. However, we are operating on an appointment only basis for all visits, including

  • Eye Examinations
  • Contact Lens Examinations
  • Product Collection
  • Glasses Adjustments
  • Repairs

Online booking is now available, and appointments of all types can be made by calling us on 0191 2516102. Current safety measures will continue to ensure the safety of our customers and our colleagues.

Thank you for your understanding and cooperation.

Can’t wait to see you all

Latest COVID19 Situation – We’re coming back very soon.

It’s been a very lonely time watching over the practice with all the staff furloughed – We didn’t even know what furlough was before March this year! Judith and Nigel have managed to keep the place ticking over; delivering triage advice on eye conditions, offering advice on visual problems, organising and delivering contact lenses and carrying out emergency repairs and glasses replacements.

Luckily we’ve had the help of 16 year old border terrier Mij to keep our spirits up. We are also indebted to our lovely customers who have been an absolute pleasure to deal with- THANK YOU!

We are delighted to say that the wait is almost over.

Week beginning June 15th:

we will be open Tuesday to Friday 9am – 2pm, and Saturday 9am – 1pm . Front line staff Lorna and Sue will be available to answer your queries, book appointments, help with glasses sales, and attend to any possible repairs.

Week beginning June 22nd and until further notice:

we will be open Monday to Friday 9am – 5pm and Saturday 9am – 1pm, optometrists John and Sophie will be back seeing patients face to face. You can book appointments for essential eye care in that period. The staff will be happy to guide you on what constitutes essential eye-care. We would highly recommend that patients choose our premium OCT examination; This gives the most thorough retinal examination as well as keeping safe distance between optometrist and patient.

The timings are likely to be amended to try and meet demand so please do keep checking this website for details.

Safety regulations

We have installed the following safety measures:

Safety screens set on reception desks

Hand sanitiser on entry and exit

Floor markings to ensure safe distance

Masks for Practitioners and patients during examination

Face shields, gloves and aprons for practitioners to be used as necessary

New instrumentation to measure pressure which does not have an aerosol effect

Automated instrumentation so as not to rely on traditional trial frames.

UV Frame sanitiser for display glasses (on order to arrive end of June (until then – frame cleansing process)

The health and safety of our patients and staff is of prime importance. Please do not come in if you or any of your household are suffering from COVID symptoms.

We are all really looking forward to welcoming you back.

Best wishes.

Nigel, Judith and All The Team

COVID-19 Update

Practice availability during “Lockdown”.

As you know we have been doing our utmost to ensure we are still able to offer something of an emergency service. However, the overwhelming message from the Government now is to “Stay at Home”.

For the protection of our staff and patients, we have decided to temporarily close the practice to routine appointments with immediate effect.

  • Throughout the crisis we are still available to provide emergency help and advice.
  • e-mails to are checked daily.
  • Telephone calls to our normal number of 0191 2516102 are monitored Monday to Saturday and any messages left will be returned.
  • We also have an emergency number of 07469 290 302
  • We have arranged home delivery of contact lenses for all our patients on automatic supply schemes.

We hope that you and your loved ones all remain healthy and look forward to seeing you all again soon.

Kindest regards,

Nigel, Judith and all the Robinson Team

May 15th – Update

Thank you to everyone for all your lovely messages of support and gratitude for the services we have been able to provide. These have been a real tonic to us!

New Safety Measures

We are constantly preparing for the day we can safely start moving back to a “normal service”. This includes:

  • Investment in 2 new tonometers, to replace the “puff of air” test.
  • We have ordered a UV frame sterilisation unit for display frames.
  • We have installed plastic shields between patient and practitioner on our slit lamps.
  • Plastic screens between reception staff and the public.
  • Viusu-Real dispensing technology to minimise contact between patient and practitioner when taking spectacle lens measurements
  • Hand sanitiser stations
  • PPE worn by optometrist and dispensers

The safety of our customers and staff is paramount.

Stay safe and we look forward to seeing you soon.

Best wishes,

Nigel and Judith